Refund policy

Return & Refund Policy

Last Updated: July 31, 2026

Thank you for shopping with Hottiger. We want you to love your purchase and have a smooth shopping experience. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

We accept returns within 30 days after you receive your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must include all original packaging and tags.
  • The product must not have any signs of damage, washing, or alteration.
  • Proof of purchase (order number or receipt) is required.

For hygiene and safety reasons, certain products such as underwear, swimwear, and intimate apparel cannot be returned if the protective seal has been removed or the item has been worn.

2. Return Process

To request a return, please contact our customer service team:

Email: support@hottiger.shop

Please include:

  • Your order number
  • Product name
  • Reason for return
  • Photos or videos (if the item is damaged or defective)

Our customer service team will review your request and provide return instructions within 2-3 business days.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged.
  • The wrong product was sent.
  • The product has a confirmed quality issue.

Because our products are shipped internationally from China, return shipping costs may vary depending on your location.

We recommend using a trackable shipping service when returning items. We are not responsible for items lost during return shipping.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • Your refund will be processed within 3-7 business days.
  • The refund will be issued to your original payment method.
  • Shipping fees (if applicable) are non-refundable.

Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

5. Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 7 days of delivery and provide clear photos or videos of the issue.

After verification, we will provide a replacement or refund solution.

6. Order Cancellation

Orders can be canceled within 12 hours after purchase.

After the order has been processed or shipped, cancellation requests cannot be accepted.

If your order has already been shipped, please follow our return process after receiving the package.

7. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank or payment provider account.
  2. Contact your credit card company.
  3. Contact your bank.

If the issue continues, please contact us at:

support@hottiger.shop

8. International Shipping Notice

Our products are shipped from our international fulfillment centers, including China.

Estimated delivery times may vary depending on destination, customs clearance, and shipping conditions.

Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by incorrect addresses, customs procedures, or carrier delays.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@hottiger.shop
Phone: +1 609-236-8258
Address:711 Hickory St, Clarksdale, MS 38614