Shipping policy

Shipping Policy

Last Updated: July 31, 2026

Thank you for choosing Hottiger. We are committed to providing a reliable and convenient shipping experience for our customers.

Please read the following shipping information carefully before placing your order.

1. Order Processing Time

All orders are processed within:

1-3 business days

after payment confirmation.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Time

We currently ship orders to customers in the United States and other supported countries.

United States Shipping:

Standard Shipping

  • Estimated delivery time: 7-15 business days
  • Shipping fee: Calculated at checkout

Express Shipping (if available)

  • Estimated delivery time: 5-10 business days
  • Shipping fee: Calculated at checkout

Please note that delivery times are estimates and may vary depending on:

  • Shipping carrier
  • Customs processing
  • Weather conditions
  • Holidays
  • Unexpected delays

3. Shipping Origin

To provide a wider selection of products and competitive prices, orders may be shipped from our international fulfillment centers, including locations in China.

Products are carefully inspected and packaged before shipment.

4. Tracking Information

Once your order has been shipped:

  • A tracking number will be sent to your email.
  • Tracking updates may take 2-5 business days to appear after shipment.
  • You can track your order through the shipping carrier's tracking system.

If you do not receive tracking information within the expected timeframe, please contact us.

5. Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Please ensure your:

  • Full name
  • Shipping address
  • Apartment/unit number
  • Phone number

are correct before submitting your order.

We are not responsible for delays or failed deliveries caused by incorrect shipping information.

6. Customs, Duties and Taxes

For international shipments, customs duties, import taxes, or additional fees may apply depending on your country's regulations.

Customers are responsible for any customs fees charged by local authorities.

For orders shipped within the United States, additional customs charges are generally not expected, but processing delays may occur in rare cases.

7. Delayed or Lost Packages

While we work with reliable shipping partners, some delays may occur due to circumstances beyond our control.

Examples include:

  • Carrier delays
  • Customs inspections
  • Severe weather
  • Incorrect address information
  • Peak holiday shipping periods

If your package has not arrived within the estimated delivery timeframe, please contact our support team.

We will assist you in locating your order.

8. Order Changes and Cancellation

If you need to change your shipping address or cancel your order, please contact us within:

12 hours after placing your order

Once an order has been processed or shipped, we are unable to modify or cancel the shipment.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Brand: Hottiger

Email: support@hottiger.shop

Phone: +1 609-236-8258

Address:711 Hickory St, Clarksdale, MS 38614